Khedr Al-Attar.com provides you with a unique shopping experience, and for this it is necessary to mention the terms and conditions that relate to your use and your access to any page of the Khedr Al-Attar.com site and all the pages, links, tools, and the characteristics of it. By entering, browsing and using our website or any of our applications through any platform and/or by completing your request, you have read and understood and agreed to the terms and conditions set forth below.
You will be notified of any updates related to your request by the e-mail that you used to register on the site or that you updated later.
Communication with us is through e-mail, on our Facebook page, or through our phone number which is “+202 25900865” or through the “Contact Us” link on the site.
You can contact the customer service team to make amendments to your request that require a quick procedure on any of the communication platforms with us.
A customer is allowed to register only one account and Khedr Al Attar.com has the right to suspend any multiple accounts for a single customer.
Khedr Al-Attar has the right to verify the customer’s identity through any of the communication channels.
The customer is fully responsible for ensuring the specifications of the product mentioned on the sales page to ensure that the request matches the mentioned product (s).
Coupons and discount codes are valid for one use only.
The customer cannot use more than one code/coupon per order.
Code or coupons cannot be exchanged for cash.
The customer has the right to cancel the order before payment and once the payment is made, cancellation may not be allowed, depending on the status of the purchase, as the cancellation of the order is not available once the purchase is completed. Return and refund the value of the order
Khedr Al Attar guarantees that the product will be delivered in the same condition mentioned on the sales page.
Khedr Al Attar is responsible for delivering products with the same specifications that you clarified upon ordering.
In the event that you wish to return your order, just kindly contact us and explain the reason for returning the order, and we will respond to you and take steps to return the request
In the event that a request to return any product is approved, the product must be in its original condition, and it must be returned within the period that Khedr Al Attar specified and you were notified of. Otherwise, the product will not be returned.
There is no possibility to return some products to maintain public health Khedr Al Attar guarantees defects caused by wrong shipment only.
In the event that a damaged order is received from the shipping company, it must be reported within two days from the date of receiving it (including the regular and official holidays) until the necessary action is taken. If this is not done within the prescribed period, the complaint will not be taken.
Refunding the amount that you paid will be in the same way that you paid.
Returning the amount paid to your credit card is done within 5 to 10 working days, according to the bank, which is responsible for the entire process, not Khedr Al Attar. The number for any funds transfer to your credit card will not be available from us.
Some damage to the product's packaging may occur as a result of the shipping process, in this case, Khedr Al-Attar will not be responsible for returning the item or refunding its value as long as the product is intact.
Khedr Al Attar is not responsible for lost or damaged purchases due to circumstances beyond our control. These circumstances not only include natural phenomena such as earthquakes, hurricanes, storms, floods and fog, but also fires, aircraft crashes, wars, revolutions, production problems, power cuts, communication methods, or any other disruption, whether governmental or non-governmental, any damage to the shipping process, even if it is known to Khedr Al-Attar. Or the process of damage or scanning of the electronic image or information and records as a result of electrical and magnetic problems. Khedr Al Attar deals with a local broker (shipping companies) to deliver your orders, and these companies are solely responsible for their employees and representatives, not Khedr Al Attar. But Khedr Al-Attar checks and monitors the quality of service provided to its clients by these companies.
All terms and conditions are subject to change without prior notice