Terms and Conditions
KhederAttar.com provides you with a unique shopping experience, so it is necessary to point out the terms and conditions that relate to your use and access to any page of the KhederAttar.com website and all pages, links, tools and features that branch from it.
By accessing, browsing and using our website or any of our applications through any platform and/or by completing your order, you have read and agree that you have read, understood and agreed to the terms and conditions set out below
Contact Us
– You will be notified of any updates to your application via the email address you registered during registration or which you subsequently updated.
– Contact us via email, our Facebook page, our phone number ‘+202 25900865’ or through the ‘Contact Us’ link on the website.
– Amendments to your order that require quick action can be made by contacting our customer service team on any of our communication platforms.
Subscription and registration
– A customer is allowed to register only one account and KhaderAttar.com reserves the right to suspend any multiple accounts of the same customer.
– Khader Al Attar has the right to verify the identity of the customer through any of the communication channels.
Upon request
– The customer is fully responsible for checking the product specifications mentioned on the sales page to ensure that the order matches the product(s) mentioned.
– Coupons and discount codes are valid for one time use. A customer cannot use more than one code/coupon on a single order.
– No code or coupon can be exchanged for cash.
Review and buy
– The customer has the right to cancel the order before payment is made and once payment is made, cancellation may not be allowed depending on the status of the purchase as cancellation of the order is not available once the purchase is completed.
Returns and refunds
– Khader Al Attar guarantees that the product will be delivered in the same condition as stated on the sales page.</p class=” text-color-6d6d6d”>
– Khader Al Attar is responsible for the delivery of the products to the same specifications that you have specified when ordering.
– If you wish to return your order, please contact us and explain the reason for returning your order and we will respond to you and take you through the steps to return your order.
– If a return request is authorised, the product must be in its original condition and must be returned within the period specified by Attar and notified to you. Otherwise the product will not be returned.
– Some products cannot be returned for hygiene reasons
– Attar only guarantees defects caused by faulty shipping.
– If a damaged order is received from the shipping company, it must be reported within two days of receipt (including holidays and public holidays) in order for the necessary action to be taken. Failure to do so within the prescribed period will result in the complaint not being processed.
– Refunds are made in the same way you made your payment.
– The refund to your credit card is processed within 5 to 10 working days according to the bank, which is responsible for the entire process, not Khader Al Attar.
– The number for any credit card transaction will not be available from us.
– Some damage may occur to the product packaging as a result of the shipping process, in this case, Kheder Al Attar will not be responsible for returning or refunding the item as long as the product is intact.
Circumstances out of our control
– Kheder Al Attar is not responsible for loss or damage to purchases due to circumstances beyond our control. These circumstances include not only natural phenomena such as earthquakes, hurricanes, storms, floods and fog, but also fires, plane crashes, wars, revolutions, production issues, power and communication failures or any other governmental or non-governmental disruption, any damage to shipping, even if known to Kheder Al Attar, or damage or erasure of electronic images, information and recordings due to electrical and magnetic issues.
– Attar deals with local intermediaries (shipping companies) to deliver your orders and these companies are solely responsible for their employees and representatives and not KHADER ALATAR. However, Kheder Al Attar checks and monitors the quality of service provided to its customers by these companies.
All terms and conditions are subject to change without prior notice